Page 12 - Flooring Contractor Winter 2022
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F E A T U RE D  A R T ICL E













         Building and




         Maintaining Relationships is




         the Cornerstone of Success




         in the Flooring Industry







                                                  BY BILL PARGOE, VICE PRESIDENT, NETWORK FLOORING & MAINTENANCE

                 few weeks ago, I shared my career story at the FCICA    to be a part of it. Of course, after doing $17,000 in sales the year
                 2022 Mid-Year Meeting held in Ft. Lauderdale, FL. I was   before, I was hungry (literally). Somehow, we managed 33 of the
                 asked to speak during the Next Generation luncheon.   100-store rollouts. No question, it was a huge learning experience.
                  h
        A e purpose of the Next Generation Committee is to   I embraced the many hours on the road, going from job to job, all at
                 T
        focus on preparing the next generation of industry leaders. The   night. This rollout continued and led to other opportunities which
        opportunity to speak with my 21-year-old son Colin in the room   resulted in the growth of our crew to 28 installers and 6 office staff.
        was very moving for me since he grew up in the business – our   During our 20 years in business, we have evolved from a labor
        business, Network Flooring & Maintenance which just celebrated   house to a full-service flooring contractor, concentrating on
        its 20th anniversary. At the meeting, I spoke about how I started   our local area for work. We comfortably run a 10–12-man crew
        the business from the ground up, sharing some of my struggles   throughout the year.   In 2020, my son Colin joined the team full-
        and humble beginnings. One of the key points I stressed was the   time after working part-time since he was 13. At the time of his
        importance of relationships. Our business was built on relationships   transition, we were working on several large self-leveling projects
        and some of those relationships have turned into lifelong   which Colin really enjoyed. We decided to establish a separate
        friendships                                         company, focusing on floor prep and leveling, naming it PFP
          After working in retail for almost 15 years, I began a job with a   Leveling Solutions. Colin thoroughly enjoys his newfound love
        national maintenance company based in New Jersey. In that role,   of self-leveling and now runs a 4-man crew. He continues to help
        I was put in charge of the maintenance and cleaning contractors   with my business when needed and in-between his scheduled jobs.
        at a large electronics retail chain. My job consisted of traveling   I honestly love what I do. And I am thrilled my son wants to be a
        throughout the US to check on the quality of the services we   part of the flooring industry and am proud he has started his own
        provided. I learned the ins and outs of maintenance from routine   flooring journey.
        buffing to stripping and waxing and carpet care; this was my   I hope Colin continues to develop his own business relationships
        introduction to the flooring industry. After 3 years with the   and comes to really understand how important they are in life. I
        company, it became apparent I needed to go out on my own and   would not be where I am today without the key relationships in my
        start what is still today Network Flooring & Maintenance.     life. I am happy to be a guide and resource to both Colin and other
          I started Network Flooring & Maintenance in 2002 and I still   young people making a career in the flooring industry. I hope to see
        remember my first year’s sales were $17,000. Like I said humble   young people advance in the trade and someday take the reins from
        beginnings. Shortly after our first year, I was contacted by a facilities   us older guys. I love our industry, the excitement of it, and the many
        director who remembered me from my previous company. He told   people I have met along the way. I do LOVE what I do.  
        me about a 100-store rollout he was managing and asked if I wanted


   12    The Flooring Contractor Magazine     Winter 2022
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